FAQ – Frequently Asked Questions
Do I need to enter a password?
No. Products require a public link provided in the form, not login details.
Which link is correct?
This depends on the service: it could be a link to a profile, channel, video, post, Reels, or Stories. The requirement is described on the selected product page.
Can a profile or material be private?
Typically not. If a product requires a public address, the profile or material must be accessible without logging in during fulfillment.
When does implementation begin?
Once payment has been processed and correct details have been received, exact terms depend on the product and current availability.
What if I provided the wrong link?
Please contact customer service as soon as possible and provide your order number. Corrections may be possible depending on the order status.
Where can I check the status?
Please use the Contact Us page, providing your order number and the email address used for your purchase.
Where are the complaints rules?
The current rules can be found in our Terms and Conditions . We do not promise the outcome of a complaint until we have analyzed the specific order.
What payments are available?
Payment methods available for a specific order are displayed during checkout. We do not provide a list of methods, as this may change.